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Free Calls From Etisalat

Etisalat
introduces multiple attractive offers on mobile products exclusively for business users



Etisalat launches "FREE INTERNATIONAL CALLS" promotion exclusively for Business customers from 01 Apr 09 to 30 Apr 09.

Also, the validity of special promotion on "
Mobile PBX" services has been extended.

3 months' Free Subscription Offer for all new connections of
Mobile PBX has been extended to 27th Apr 2009.

To share details on tariffs, features and benefits of these promotional campaign, a workshop shall be conducted as per below schedule. We encourage participation from Sales teams.

Abu Dhabi 18 Mar 09 T&A Building Auditorium Level 8 8 AM - 10 AM
Sharjah 19 Mar 09 BRB Auditorium Level 4 10 AM - 12 Noon
Dubai 26 Mar 09 Deira Office Auditorium Level 3 10 AM - 12 Noon


Also, to ensure that our processing teams (processing analysts and processing specialists), service delivery teams, customer care teams are well equipped with technical know-how of Mobile PBX and provisioning processes, a training program shall be conducted as per follows:

Session 1 Dubai 23 Mar 09 Al Kifaf Conference room Level 3 10 AM - 11:30 AM
Session 2 Dubai 23 Mar 09 Al Kifaf Conference room Level 3 11:30 AM - 1 PM
Session 3 VC 24 Mar 09 Over video conference 10 AM - 11:30 AM
Session 4 VC 24 Mar 09 Over video conference 11:30 AM - 1 PM


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FREE INTERNATIONAL CALLS PROMOTION


Etisalat is pleased to announce the exclusive launch of “FREE INTERNATIONAL CALLS” limited duration promotion for the first time in the UAE to Business Customers.
Thus offering business customers an exclusive opportunity to enjoy FREE International calls. Companies who apply for new Mobile lines (Postpaid or prepaid) during promotion period will get the credit back into their accounts as talk time for international calls as follows:

1] For post-paid, FREE talk time (AED 185) for international calls will be credited as below:

At the time of activation AED 65

On 31st day of activation AED 60

On 61st day of activation AED 60

2] For prepaid, FREE talk time (AED 165) for international calls will be credited as below:

At the time of activation AED 60

On 31st day of activation AED 55

On 61st day of activation AED 50

The package codes created on CBCM are as under:

MOB_PROMO_POP_BUSINE for Postpaid
MOB_PROMO_PRE_BUSINE for Prepaid

Please ensure that all new customer activations for business users are under new packages ONLY else they will not get the benefit of FREE credit back.

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MOBILE PBX PROMOTIONAL CAMPAIGN


Etisalat is pleased to announce that it has extended the validity of special promotion on "Mobile PBX" services. Under the promotion, all new subscriptions to "Mobile PBX" enjoy FREE monthly rental for first 3 months. 3 months' Free Subscription Offer for all new connections of Mobile PBX to
27th Apr 2009.

Please also visit product net to access a flash file that demonstrates features of Mobile PBX during an audio visual tour.

To equip Sales teams with necessary information on product features, new tariffs and CBCM provisioning processes a training program shall be conducted during 3rd week of March across all regions. We also encourage participation from Service delivery, Customers Care and Solutions Architects. Detailed schedule of training will follow soon.

"Mobile PBX" brings with it many unique features which make it extremely convenient and cost-effective for teams to work closely while on the move.
The "Mobile PBX" service enables mobile users to experience “Fixed PBX like features on mobile” without the up-front investment that is needed to build fixed PBX systems. Business customers will also be able to differentiate between Personal and Business calls and have more control on their mobiles.

List of feature & benefit(s) -

1.Short code dialing – Convenience of calling group members
Ease of dialing through mobile extension numbers; Each mobile will be assigned a mobile extension so that employees can dial each other's mobile phones in a simplified method. By just dialing the short number (extension) rather than dialing the whole mobile number employees can get connected.

2.Split billing - Better cost management and time saver
Companies only pay for Employees Business Calls; Etisalat business customers don't have to worry any more about none business mobile expenses as the "Mobile PBX" Split Billing feature will allow them to control cost by differentiating between Personal and Business Calls done by the employee from their mobiles.

3.Discounted calls - Control over cost of communication
Save up to 15% on calls done between your employees; In addition to all these rich business related features, the "Mobile PBX" solution will offer a significant discount of up to 15% on mobile intra-company local calls. 4.Hunt group - Higher productivity of sales teams / customer support teams
One Mobile number for your whole team; The Mobile Hunt Group will allow companies to create groups within their organization and assign one mobile number to each group. Any caller calling a group number will be routed to the first available number within the group. With this feature companies can guarantee to always have someone to answer their customer's calls while their teams are on the move; they will never miss a call.

5.Web interface - Flexibility to manage subscription feature in hassle-free manner
Manage and configure your "Mobile PBX" from anywhere; Business Customers will also be handed over access to the "Mobile PBX" web application where they can manage and configure their "Mobile PBX" Group.

6. Call Management - Spending more on business and avoiding none business expenses
With the Outgoing Call Blocking feature companies can now have stronger cost control on their employee's mobile phones; they can block outgoing calls based on time, date of doing outgoing calls and type of numbers called.

Business Customers can benefit from the
Mobile PBX features by paying a monthly rental fee of only 20 Dirham per month for each subscribed mobile number.

For more information

Please visit the product net

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Wednesday 4 November 2009

Global Green Telecom Summit: Etisalat Addresses

Etisalat Addresses Global Green Telecom Summit in Dubai

Dubai, 2nd November 2009: Etisalat is putting sustainability within reach of its staff and customers by deploying the latest technologies and focusing on quality and efficiency. This was the theme of a presentation made by the company’s Group Chief Corporate Affairs Officer, Nasser bin Obood, on the opening day of the Global Green Telecom Summit which is taking place this week at the Etisalat Academy in Dubai.

Nasser bin Obood explained how the company was supporting the vision and initiatives of the UAE government by offering its employees and customers a green choice.

“The environment is not only important to the UAE today, but has always been seen as critical. This is why the UAE continues to take a positive and proactive position on matters related to sustainability. Etisalat is therefore proud to be able to support the aims of the UAE government and the global community. We are doing this through our own initiatives aiming to reduce our carbon footprint, but also by developing solutions and innovations that help our customers,” Nasser bin Obood explained.

In this respect, he unveiled that Etisalat new Residential Gateway has software developed by SoftAtHome ( French company where Etisalat has 16.6 % shares). This software will allow customers to pre-schedule their wireless Internet connection so that it automatically turns off at selected times, helping to reduce wasted electricity specially at night. This software, will come as part of the company’s Residential Gateway offering which will be available early next year.

He also discussed the various business solutions that Etisalat is offering to corporates including virtualization and data storage, cloud computing, mobile and Internet payment solutions and video conferencing.

Etisalat’s executive then explained the role Etisalat is playing in the nation as a whole – highlighting the major energy savings that are possible through the replacement of legacy copper networks with fiber-optic cables. The entire Abu Dhabi island is set to be upgraded to ‘Green Broadband’ by the end of this year, and the entire country is due to be connected by 2011. Nasser also explained that Etisalat is also supporting Masdar on the development of the world’s first carbon-neutral and zero-waste city.

Nasser bin Obood said: “Etisalat was an early adopter in green technology and we continue to innovate in this area. Our buildings have been designed to early ‘green’ specifications with effective insulation, non-polluting fire extinguishers, smart building technology and architectural design. Further, our investment in fiber-optic technology may see energy savings of up to 70% according to our studies. We are now partnering with the local municipalities and developers to provide the technical infrastructure and expertise on which they can deploy similar energy saving technologies.”

Etisalat is also leading the way in terms of its own buildings and operations and has outsourced the management of its facilities to its subsidiary Etisalat Facility Management (eFM). Etisalat Facility Management is in the progress of implementing a variety of solutions to help reduce waste and energy efficiency for the telco, which already has ‘smart building’ technology installed as standard across its operations.

“The environment is always factored into our business planning, and we undertake rigorous studies whenever we are placing a new mast or install other infrastructure. We are also outsourcing certain functions to enable best-practise in facility and property management to be efficiently implemented across our operations,” bin Obood continued.

Finally Nasser expanded upon the company’s various community initiatives including the award winning ‘Origin’ water conservation programme from Egypt and the long-running campaign to eradicate waste mobile phones and electronic waste from the UAE – ‘Envirofone’.

“Our community initiatives not only raise awareness of problems, but try to create a solution. In Egypt, Etisalat Misr, is helping to provide drinking water to many thousands of people, whereas here in the UAE we have successfully removed 150 tonnes of electronic waste from local landfill sites,” Nasser concluded.

For further information please visit www.etisalat.ae or www.greentelecomsummit.com.

Etisalat installs 105 Mobile Sites For F1 Grand Prix

Etisalat installs 105 mobile sites for
Abu Dhabi F1 Grand Prix

Abu Dhabi, UAE November 2, 2009 - Etisalat’s Business Solutions designed and installed 105 mobile sites including 50 3G sites in less than one month to ensure that the Abu Dhabi F1 Grand Prix was at the pole position in connectivity.

The Etisalat team worked over a period of eight months to design and install the required solutions to ensure complete coverage for thethousands of tourists, international media and racing teams at the event.

Etisalat connected the Yas Island in Abu Dhabi with its robust connectivity infrastructure providing mobile and data connectivity to the teams, broadcasters, suppliers and spectators. The telecom infrastructure not only enhanced the sporting experience for the spectators, but also assisted the participating teams to benefit from the data connectivity solutions to relay live information from the race track to the team’s headquarters and other key locations.

Etisalat was initially briefed to expect a capacity of 50,000 people at any one point in time. However, the company planned for much more to ensure there was zero blockage. This was a major engineering challenge as it called for integrating the telecom platform across several locations including hotels and the Corniche area.

Etisalat’s reliable technology infrastructure and broad band connectivity along with its secure global partner networks, in effect, connected the race track to the rest of the world in real time. This provided an unsurpassed experience to millions of customers and spectators across the globe, who were able to witness the motorsport live.

Etisalat’s Mobile TV service allowed its customers and avid F1 fans to stay updated with every passing second of the race through the AUH Sports channel that streamed the race live, which also could be viewed on their 3/3.5G enabled GSM handsets.

Etisalat’s network of contact centres and outlets enables its customers to acquire services as per their convenience. F1 visitors largely benefited from these points of sale and service located across the country at vantage points at airports and border crossings.

Etisalat has the largest international network in the region. It partnered with more than 525 telecommunication service providers worldwide for flawless mobile connectivity, both voice and date, for F1 spectators as well as participants.

Etisalat also designed a unique promotion to keep pace with the Formula 1 excitement, through the most unparalleled feeling live racing experience with Etisalat F1x3 race car, which goes from 0-200km/hr in 4.8 seconds

Etisalat e-Marine Leadership in Submarine Cable

E-Marine Confirms its Regional Leadership By Securing another Submarine Cable Maintenance Linking the UAE with East Africa


Dubai, UAE - 2 November, 2009: E-Marine, the region’s leader in submarine cable deployment, maintenance and repair, today announced it has been selected to maintain the 5,000km submarine cable system between the UAE and Kenya. This cable route is providing Kenya and bordering countries access to international voice and data connectivity. This will also bring affordable high speed internet access to the East African Countries which is critically important for the future development of the national economies on the continent.

“This is another great achievement for E-Marine and we are delighted to have been selected to maintain and service such an important cable system,” said Omar Jassim Bin Kalban, Managing Director and Chief Executive Officer of E-Marine PJSC. “We have now been contracted by the major cable network companies operating near the East coast of Africa. This is a testimony of our customer trust both to the staff and the capabilities of e-marine. We are committed to ensuring the highest levels of service to our customers and we continue to plan and invest strategically to remain the number one maintenance solutions provider in the region.”


E-Marine’s cable ships will service the cable from its facilities in port of Salalah, Oman. This facility will store the necessary cables and accessories which will be required to perform maintenance/repair operations.
The UAE-Kenya Submarine Cable System is built and owned by Etisalat, UAE and TEAMS Ltd. Kenya having major telecos as its share holders and the system went into service on 1st Oct 2009.
E-marine PJSC is an ISO Certified Company and one of the market leader in submarine cable installation, maintenance and repair. E-Marine owns three Cable Ships and one special purpose cable laying support vessel which are all fully equipped with state-of-the-art equipment.
E-Marine has to its credits many prestigious regional and international projects as well as maintenance and repair contracts for various submarine cables systems. E-Marine has valid maintenance contracts for more than 45,000 km of submarine cables from Arabian Gulf, Indian Ocean, East Africa and Red Sea. The strategic location of E-Marine’s facilities as well as its customized solutions and highly competent crews makes E-Marine the leader in submarine cable related services in the region.
For more information please visit www.emarine.ae

Wasel Renewal 100% Cash Back

Renew your Wasel for AED 50 with 100% cash back

Available for all Etisalat Wasel Customers despite renewal due date

Abu Dhabi, 2 November 2009: Continuing its series of exciting offers, Etisalat today announced yet another remarkable promotion for its Wasel customers. Etisalat Wasel customers can now renew their Wasel prepaid accounts for a reduced price of AED 50 only, as against AED 100. Additionally, the upfront renewal cost of AED 50 will be returned back to the customers as 100% free credit that can be used for making local and international calls, SMS’s or for any other Etisalat service, effectively making the cost of Wasel renewal to be Zero.

This offer is available for all Wasel Customers despite their renewal due date. Customers can renew their accounts now even if their renewal date has not matured yet.

The AED 50 free credit will be automatically added to the customer’s account on renewal and customers will be informed through an SMS notification. This free credit can be used without any time restrictions, as per customer’s convenience for any of the Etisalat services, providing unmatched savings and increased flexibility for the customer.

The promotion is valid until 18th January 2010. The renewal process for existing Wasel card includes all renewal channels like calling 122 from their mobile phones and renewing the pre-paid account as directed, Or online at www.etisalat.ae/online or using any of Etisalat payments machines.

Commenting on the offer, Mr. Khalifa Al Shamsi, Sr. Vice president of Etisalat said: 'Etisalat constantly strives to provide the benefits of convenience, coverage and value to its customers. This new promotion is in line with our series of exciting promotions for our Wasel customers. Today, a customer can benefit from purchasing a Wasel connection at reduced costs, recharging the Wasel to probably become a millionaire, and now also renewing the existing Wasel card at reduced costs. Through this new offer, our customers will have a double benefit of staying connected with their families, friends and co-workers, and also gaining additional free talk time.'
Etisalat had earlier announced more than 50% reduction on new Wasel connection purchase with similar 100% cash back through free talk time. Etisalat Wasel customers can also participate in the ongoing ‘24 Millionaires’ campaign by recharging their Wasel cards, whereby two lucky customers are awarded a cash prize of AED 2 million every week.

To check the existing balance and the renewal due date, customers can dial *121# and for more information on the offer, can call 101 or visit www.etisalat.ae

F1 Grand Prix at Abu Dhabi

Abu Dhabi now officially part of one of the world biggest events
F1 fever hits the UAE and Etisalat was there


Sunday afternoon was the culmination of millions of man hours, planning in minute details, full weekend of races and exhibitions and the biggest thrill of the Abu Dhabi calendar, the final race of the F1 calendar for 2009.

The Yas Marina circuit hosted the final race of the season- the Etihad F1 Grand Prix and the day was won by Vettel, second place going to Webber, both from the Red Bull stable. Amongst the 40 000 plus crowd, were a number of Etisalat employees who had the great fortune of winning tickets to this first time event in the UAE

Although not a sponsor, Etisalat has been heavily involved in the build and set up as well as taking part in the surround events.

See the extract from tracktalk.ae as well as reading of our involvement in setting up state of the art network for seamless communications around the world. A special thanks goes to all the staff on stand-by during the event.


Etisalat have successfully completed the F1 event with 100% uptime on all the telecommunication service which was provided to all the stake holders

Internal news, Abu Dhabi, November 2: The engagement with ADMM (Abu Dhabi Motor Management) was started more than a year back when the project was introduced to us from the EAA (Executive Affair Authority) and weekly meetings with customer ADMM have taken place in order to plan for the event since none of the stakeholders have had such an experience before.

In order to ensure redundancy at all levels Etisalat provided three POPs and full diversity for all the telecom services, Etisalat also engaged with the international telecom operators in order to provide the required service of the competing team such as Ferrari, McLaren and all the other teams.

Emphasis needs to be put on the fact that these links are vital to the team during the race as they have live communication with the HQ in their respective countries which plays an instrumental role in monitoring the driver during the race and effect the outcome of the result, and the race might have been called off if the communication experienced any failure.

Furthermore, Etisalat has worked with the internal media teams (F1 teams) to provide them with the required infrastructure for the coverage during the race which is watched by more than 600 Million viewers Worldwide.

Etisalat has also provided a complete telecom solution for Abu Dhabi police to ensure the security of the event, the solution includes, MPLS connectivity, High speed Internet, PRI, Video conference, Connectivity between the Airport and operations room, Mobile business data for security cameras etc..