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Free Calls From Etisalat

Etisalat
introduces multiple attractive offers on mobile products exclusively for business users

Etisalat launches "FREE INTERNATIONAL CALLS" promotion exclusively for Business customers from 01 Apr 09 to 30 Apr 09.

Also, the validity of special promotion on "Mobile PBX" services has been extended.

3 months' Free Subscription Offer for all new connections of Mobile PBX has been extended to 27th Apr 2009.

To share details on tariffs, features and benefits of these promotional campaign, a workshop shall be conducted as per below schedule. We encourage participation from Sales teams.

Abu Dhabi 18 Mar 09 T&A Building Auditorium Level 8 8 AM - 10 AM
Sharjah 19 Mar 09 BRB Auditorium Level 4 10 AM - 12 Noon
Dubai 26 Mar 09 Deira Office Auditorium Level 3 10 AM - 12 Noon

Also, to ensure that our processing teams (processing analysts and processing specialists), service delivery teams, customer care teams are well equipped with technical know-how of Mobile PBX and provisioning processes, a training program shall be conducted as per follows:

Session 1 Dubai 23 Mar 09 Al Kifaf Conference room Level 3 10 AM - 11:30 AM
Session 2 Dubai 23 Mar 09 Al Kifaf Conference room Level 3 11:30 AM - 1 PM
Session 3 VC 24 Mar 09 Over video conference 10 AM - 11:30 AM
Session 4 VC 24 Mar 09 Over video conference 11:30 AM - 1 PM

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FREE INTERNATIONAL CALLS PROMOTION

Etisalat is pleased to announce the exclusive launch of “FREE INTERNATIONAL CALLS” limited duration promotion for the first time in the UAE to Business Customers.
Thus offering business customers an exclusive opportunity to enjoy FREE International calls. Companies who apply for new Mobile lines (Postpaid or prepaid) during promotion period will get the credit back into their accounts as talk time for international calls as follows:

1] For post-paid, FREE talk time (AED 185) for international calls will be credited as below:

At the time of activation AED 65

On 31st day of activation AED 60

On 61st day of activation AED 60

2] For prepaid, FREE talk time (AED 165) for international calls will be credited as below:

At the time of activation AED 60

On 31st day of activation AED 55

On 61st day of activation AED 50

The package codes created on CBCM are as under:

MOB_PROMO_POP_BUSINE for Postpaid
MOB_PROMO_PRE_BUSINE for Prepaid

Please ensure that all new customer activations for business users are under new packages ONLY else they will not get the benefit of FREE credit back.

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MOBILE PBX PROMOTIONAL CAMPAIGN

Etisalat is pleased to announce that it has extended the validity of special promotion on "Mobile PBX" services. Under the promotion, all new subscriptions to "Mobile PBX" enjoy FREE monthly rental for first 3 months. 3 months' Free Subscription Offer for all new connections of Mobile PBX to 27th Apr 2009.

Please also visit product net to access a flash file that demonstrates features of Mobile PBX during an audio visual tour.

To equip Sales teams with necessary information on product features, new tariffs and CBCM provisioning processes a training program shall be conducted during 3rd week of March across all regions. We also encourage participation from Service delivery, Customers Care and Solutions Architects. Detailed schedule of training will follow soon.

"Mobile PBX" brings with it many unique features which make it extremely convenient and cost-effective for teams to work closely while on the move.
The "Mobile PBX" service enables mobile users to experience “Fixed PBX like features on mobile” without the up-front investment that is needed to build fixed PBX systems. Business customers will also be able to differentiate between Personal and Business calls and have more control on their mobiles.

List of feature & benefit(s) -

1.Short code dialing – Convenience of calling group members
Ease of dialing through mobile extension numbers; Each mobile will be assigned a mobile extension so that employees can dial each other's mobile phones in a simplified method. By just dialing the short number (extension) rather than dialing the whole mobile number employees can get connected.

2.Split billing - Better cost management and time saver
Companies only pay for Employees Business Calls; Etisalat business customers don't have to worry any more about none business mobile expenses as the "Mobile PBX" Split Billing feature will allow them to control cost by differentiating between Personal and Business Calls done by the employee from their mobiles.

3.Discounted calls - Control over cost of communication
Save up to 15% on calls done between your employees; In addition to all these rich business related features, the "Mobile PBX" solution will offer a significant discount of up to 15% on mobile intra-company local calls. 4.Hunt group - Higher productivity of sales teams / customer support teams
One Mobile number for your whole team; The Mobile Hunt Group will allow companies to create groups within their organization and assign one mobile number to each group. Any caller calling a group number will be routed to the first available number within the group. With this feature companies can guarantee to always have someone to answer their customer's calls while their teams are on the move; they will never miss a call.

5.Web interface - Flexibility to manage subscription feature in hassle-free manner
Manage and configure your "Mobile PBX" from anywhere; Business Customers will also be handed over access to the "Mobile PBX" web application where they can manage and configure their "Mobile PBX" Group.

6. Call Management - Spending more on business and avoiding none business expenses
With the Outgoing Call Blocking feature companies can now have stronger cost control on their employee's mobile phones; they can block outgoing calls based on time, date of doing outgoing calls and type of numbers called.

Business Customers can benefit from the Mobile PBX features by paying a monthly rental fee of only 20 Dirham per month for each subscribed mobile number.

For more information

Please visit the product net

Wednesday 21 October 2009

Etisalat Reduced Global Call Rates

ETISALAT LEADS MARKET WITH THE UAE'S LOWEST INTERNATIONAL CALLING RATES
Etisalat offers best discounts on International calls
Includes Favorite Country Plan and Super off-peak customers
Super Off-Peak time now extended from 11pm-7am

Abu Dhabi, 20 October 2009: Etisalat today announced the activation of its new pricing maximum that provides greater value and transparency to its customers.

As a part of this revamp, Etisalat Super off-peak fixed and mobile customers will now enjoy an increased discount of 60% on international calls during the Super off-peak hours. To provide more value to its customers, Etisalat has also extended the Super Off-peak hours. The Super Off-Peak timing,which was 1am-7am, have been extended to 11pm-7am and is now in effect. The additional two hours will provide a dual benefit to the customers by providing more time to connect with their friends and families while enjoying the additional discounts offered.

Besides Super off-peak discounts, customers can also enjoy higher discounts during off-peak hours. Discounts for fixed line customers have been increased to 45%, post-paid customers to 40% and Wasel customers to 35%.
CURRENT RATES
(AED / MIN) NEW RATES FOR SUPER OFF-PEAK PLAN
WASEL / POSTPAID / FIXED Off-Peak
(2pm – 4pm)
(9pm – 7am) Super Off-Peak
(11pm – 7am) Wasel
Off Peak
(2pm – 4pm)
(9pm – 11pm) Postpaid
Off Peak
(2pm – 4pm)
(9pm – 11pm) Fixed Off Peak
(2pm – 4pm)
(9pm – 11pm)

India/ Pak/Iran 1.89 0.76 1.23 1.13 1.04
Philippines /USA 1.37 0.55 0.89 0.82 0.75
B'desh 1.89 0.76 1.24 1.13 1.04
UK 1.91 0.76 1.24 1.15 1.05

Additionally, Etisalat’s Favourite Country Plan customers can also enjoy discounts of 40% on fixed line, 35% on post-paid and 30% for Wasel on their International Calls for the selected country. Customers who call during off-peak hours benefit extra from this discount which is in addition to the off-peak discounts.

CURRENT IDD RATES (AED / MIN) NEW RATES FOR FAVOURITE COUNTRY PLAN
WASEL / POSTPAID / FIXED Wasel Postpaid Fixed
Peak Off-Peak Peak Off-Peak Peak Off-Peak Peak Off-Peak
Oman 2.12 1.00 1.48 0.70 1.38 0.65 1.27 0.60
USA/Philippines 2.12 1.37 1.48 0.96 1.38 0.89 1.27 0.82
UK 2.69 1.91 1.88 1.34 1.75 1.24 1.61 1.15
India / Pak/Iran 2.40 1.89 1.68 1.32 1.56 1.23 1.44 1.13
*Off- peak rates are applicable from 2pm – 4pm) & (9pm – 7am), every Friday and on national holidays

Customers can choose to subscribe to Super Off-Peak Plan or Favourite Country Plan for no monthly fee by:

• Calling 125 and following the instructions
• Visiting their nearest Etisalat Business Center
• Calling Customer Care at 101

Etisalat BlackBerry Enhanced-TechnoCare

New Page 4

Enhanced BlackBerry Handsets after Sales Support

As part of the efforts to enhance Etisalat’s customers experience when it comes to after sales support process for Etisalat Blackberry devices, we are announcing the appointment of a new support partner Technocare who would be replacing i2 with effect from 15^th February, 2009.

Technocare is a leading provider of after-sales-services for mobile phones in UAE and the Middle East region.

The new process supports three different scenarios to guarantee enhanced customer experience and higher level of satisfaction:

Scenario 1: Etisalat Customers Purchasing devices from any of our Key Retailers
Scenario 2: Etisalat Customers Purchasing devices from any of Etisalat Business Centers and Outlets (whether over the counter or delivered to his location)
Scenario 3: Business customers who have a BES (BlackBerry Enterprise server for Microsoft Exchange and Lotus notes) server from Etisalat.
Description of the New Etisalat BlackBerry Device support process

1. Customers who have purchased an Etisalat BlackBerry smartphone in any of the three scenarios and faced any fault in the device will have to call 101 or 800 9111 (for Enterprise Customers only) to register a complaint and get a fault ticket.

No servicing will be provided for Etisalat BlackBerry devices unless the customer has a fault ticket from 101 or 800 9111 (for Enterprise Customers only)

2. Etisalat 101 or 800 9111 Highly trained and dedicated BlackBerry support team will make sure that the problem is not a configuration problem or a service problem and for software problems may also attempt to solve them over the phone, (for BES customers only the IT administrator can call to raise a fault).

3. Once the problem is identified as a hardware problem the BlackBerry support team and based on where the customer has purchased the device will guide him to one of the scenarios mentioned below :

For drop off points for scenario 2 please visit product net for details
http://www2.etisalat.corp.ae/ProductNet/Services/DisplayService.asp?serviceId=1908&subTitleId=1788

4. After the devices have been collected by Technocare it would take 4 working days(not including the drop off/collection day) to repair and return back the device. For software issues related to the device the issue would be resolved at the service center immediately and device returned to the customer.
For Business Customers, if the device is under warranty and has a hardware issue, it would be replaced immediately on site. For faster response Business customers can also drop off the device at the Technocare outlets

For other scenarios, the customer would have to pick up the device from the location the device was submitted for repair after receiving a notification for collection.

5. For all scenarios if the device is Out of Warranty and is within 24 months from date of purchase, then for any hardware issues the customer would be given an option to get an equivalent Brand new Blackberry device for a payment of AED 800/-

6. Once the devices have been collected by the customer, 101 or 8009111 will call back the customer to confirm the receipt of the device in working condition and would collect their feedback on the support provided and hence close the fault ticket.

Warranty Policy for BlackBerry Smartphones

• Warranty period for the device is 12 months
• Warranty period for the battery is 90 days
• Warranty period of all other items in the box are 7 days (earphones, etc.)

NOTE: PROOF OF PURCHASE IS REQUIRED TO VERIFY WARRANTY PERIOD

For more details visit product net.
http://www2.etisalat.corp.ae/ProductNet/Services/DisplayService.asp?serviceId=1910&subTitleId=1788

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Wednesday 21 October 2009

Etisalat Reduced Global Call Rates

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