3D TV by Etisalat

Etisalat launches 3D TV service



ABU DHABI -13 June 2010, : The UAE is amongst the first five countries in the world and the first in the Middle East and North Africa to have 3 Dimension (3D) TV. The service was announced recently at a press conference held by Etisalat at its headquarters in Abu Dhabi.
In the presence of media and representatives, the company launched its service officially for its customers across UAE, making it the first operator in the region to do so.
A recent report from Informa Telecoms and Media, a leading provider of business intelligence to global telecoms and media markets, confirmed UAE’s position in the first 5 countries in the world to launch the 3D TV service for its customers.
The service was launched in France, Belgium and Portugal in May 2010 and in Switzerland earlier this month, positioning UAE as one amongst the world’s most technologically advanced nations. It is also a strong indication of UAE’s network readiness attained through Etisalat ‘s advanced fiber-optic network which is one of the most advanced projects in the UAE and the world, and also one of Etisalat ‘s biggest investment in infrastructure.
Commenting on this the Group COO of Etisalat said, “We are proud to position UAE as one of the first five countries in the world to bring home the 3D technology for its residents and to be the first operator in the region to launch this service to our customers.”
He added that other countries will have the technology they gradually upgrade to the fiber-optic technology. However, being amongst the first few today is what distinguishes Etisalat.
“Becoming the first to launch the 3D TV service in the region is a natural and eminent advantage of this network”, he added.

Mobile Data Business On the Move

“Etisalat Business on the Move” with its Mobile Business Data offering Ultimate Mobile IP Solution for Businesses, Accessible from ANY mobile device, to make ‘Anytime Anywhere Business’ a reality

Provides significant savings through initial 3 Months rental waiver on 100 MB, 1 GB, 5GB and 10GB Mobile Business Data Package
Dubai, July 27th 2010: In its commitment to make mobility a reliable, simple and affordable choice for all businesses in the UAE, Etisalat today announced significant savings on its mobile business data package. Beginning July 26th till August 25th businesses subscribing to Etisalat’s 100MB, 1GB, 5GB and 10GB Mobile Business Data packages, can benefit from an initial three months rental waiver, getting consolidated savings of up to AED 1185, per connection.

Etisalat’s Mobile Business Data Service is a flexible mobile IP service that enables businesses to operate anytime, anywhere, on the move. The Mobile Business Data service allows a corporate user to access the Internet and the corporate intranet, through any mobile device (which is enabled by GPRS, EDGE, 3G or 3.5 G), providing a secure, efficient and cost effective solution. Built on Etisalat's 3.5G network, the service provides wireless IP communication speeds of up to 7.2Mbps to effectively access a variety of critical business centric applications.
The service allows businesses to function through a secure and dedicated mobile IP network to access their corporate information, such as corporate email, Lotus Notes, and Intranet. The service also provides access to a variety of industry specific business applications such as:
• ATMs / Kiosks / Vending Machines
• SCADA System
• Automated Meter Reading
• Fleet Management & Vehicle Tracking
• Intranet and Internet Access (through Wireless Routers, PC Cards, USB, PCMCIA)
• Point of Sale Solutions
• Security, Alarms & Surveillance Systems
• Parking Terminals
Commenting on the service, Abdulla Hashim, Senior Vice President, Business Solutions at Etisalat said: “In today’s dynamic environment, accessing information on the move is a critical competitive differentiator for businesses. Etisalat’s latest offer for Mobile Business Data package will not only empower businesses with instant access to information but also provide a secure IP communication channel through a world class mobile broadband service. Etisalat’s Mobile Business Data service is a secure, highly scalable and a cost efficient solution for businesses looking for anytime, anywhere, business connectivity. ”

Etisalat’s Mobile Business Data promotion is valid for ‘Per SIM’ package, for businesses subscribing to the service for one year. Per SIM package provides businesses with the option to link any number of SIM cards to the corporate account, where each SIM card has its own dedicated data access capacity and billing.
For more details, customers can call 8005800 or contact their respective account managers.
Mobile Business Data Service
 Access to corporate emails from ANY mobile device
 Internet Browsing
 Ability to synchronize desktop applications including Email, calendar, tasks, and memos
 Access to corporate network
 Customised solutions for industries
 Ability to satisfy all IP connectivity requirements no matter where or how many

 For Details Contact: 4 Mobile Business Data

 Nearest Etisalat Business Offices or
Etisalat-Emirates Telecommunications Corporation
Head Office
Po Box 3838
Abu Dhabi, UAE

BlackBerry Service will get suspended by Etisalat

DUBAI 1 August 2010— Etisalat Du will suspend use of Blackberry –BB services in UAE from 11 October, citing concerns about security risks, and affecting half a million users in the Gulf Arab state who transmitted data.-until an "acceptable solution" is developed and appliedThe UAE objects to Blackberry data being exported offshore and managed by a "foreign, commercial operation." The regulator said Blackberry data services are the only ones operating in that method. The decision will not affect users of rival Nokia and Apple's iPhone smartphones.
"Today's decision is based on the fact that, in their current form, certain Blackberry services allow users to act without any legal accountability, causing judicial, social and national security concerns for the UAE," the TRA said.
Officials at Blackberry manufacturer Research In Motion in Canada were not immediately available for comment.
The suspension of Blackberry Messenger, email and web browsing services comes after attempts dating back to 2007 to bring the service into line with regulations, the TRA said.
The UAE expressed concern last week that the device is open to misuse that poses security risks — a move some took as dissatisfaction with the inability to monitor the popular Blackberry Messenger service.
"The government regards the services offered by BlackBerry, especially its instant messaging, as an obstacle to its goal of reinforcing censorship, filtering and surveillance," Reporters Without Borders said in a statement on July 26.
Proxy server
BlackBerry, which holds around 20 percent of the global smartphone market behind Nokia but ahead of Apple, has an estimated 500,000 users in the UAE.
Blackberry is carried in the UAE by du telecom and Emirates Telecommunications (Etisalat), which said it would find an alternative for its clients.
Last year, RIM said a software upgrade distributed by Etisalat to Blackberry users was in fact "a telecommunications surveillance application."
He said RIM had been asked to set up a proxy server in India to allow the government there to monitor traffic from a security perspective and the same approach might resolve the issue in the UAE and elsewhere.
"Blackberry is seen as essential by many companies, so if you want to attract business to your country it doesn't make much sense to ban these Blackberry services," said one user.
Etisalat, with the lion's share of Blackberry users in the UAE, and du said they will offer alternative services to clients but did not elaborate. Shares in du fell nearly 1 percent on Dubai's main index and Etisalat slipped 0.5 percent in Abu Dhabi .
Bahrain in April warned against the use of Blackberry Messenger software to distribute local news and India raised security concerns with the Canadian company last week.
India's Internal Security Chief U.K. Bansal told reporters that maker RIM had said Indian concerns that militants may use the BlackBerry data services would be resolved soon.
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World Cup Package by Etisalat

Etisalat offers World Cup Package for AED 295 only

Abu Dhabi, 10 June 2010: Bringing the football frenzy in full swing to its customers, Etisalat has announced a new package for only AED 295 for customers to enjoy the 2010 FIFA World Cup. Customers can subscribe to this new package offering three Al Jazeera Sport channels namely, Sport 9+, 10+ and the World Cup channel, and get access to all the FIFA World Cup matches.

This package, aligned with the price revisions made by Al Jazeera Sports, the official broadcasting channel for 2010 FIFA World Cup, is available for any Etisalat’s eLife triple play customer (including 1 Mbps and 8 Mbps) and all E-Vision customers.

Customers can subscribe to FIFA World Cup at this new rate by simply calling 800 PROMO (77666) or by visiting any of Etisalat’s Business Centers and Outlets across the UAE to apply. In addition, they can subscribe online for the package on either Etisalat or E-Vision websites http://www.etisalat.ae or http://www.evision.ae.

All Etisalat and E-Vision customers have the additional option of subscribing to the full 2010 FIFA World Cup package for AED370 only, gaining access to 13 channels including the World Cup channel. eLife customers subscribing to the triple play Premier package (16MB) and Max package (30MB) can watch the 2010 FIFA World Cup on Al Jazeera sport channels, for free.

ETISALAT LEADS MARKET WITH THE UAE'S LOWEST INTERNATIONAL CALLING RATES

ETISALAT LEADS MARKET WITH THE UAE'S LOWEST INTERNATIONAL CALLING RATES
Etisalat offers best discounts on International calls
Includes Favorite Country Plan and Super off-peak customers
Super Off-Peak time now extended from 11pm-7am

Abu Dhabi, 20 October 2009: Etisalat today announced the activation of its new pricing maximum that provides greater value and transparency to its customers.

As a part of this revamp, Etisalat Super off-peak fixed and mobile customers will now enjoy an increased discount of 60% on international calls during the Super off-peak hours. To provide more value to its customers, Etisalat has also extended the Super Off-peak hours. The Super Off-Peak timing,which was 1am-7am, have been extended to 11pm-7am and is now in effect. The additional two hours will provide a dual benefit to the customers by providing more time to connect with their friends and families while enjoying the additional discounts offered.

Besides Super off-peak discounts, customers can also enjoy higher discounts during off-peak hours. Discounts for fixed line customers have been increased to 45%, post-paid customers to 40% and Wasel customers to 35%.
CURRENT RATES
(AED / MIN) NEW RATES FOR SUPER OFF-PEAK PLAN
WASEL / POSTPAID / FIXED Off-Peak
(2pm – 4pm)
(9pm – 7am) Super Off-Peak
(11pm – 7am) Wasel
Off Peak
(2pm – 4pm)
(9pm – 11pm) Postpaid
Off Peak
(2pm – 4pm)
(9pm – 11pm) Fixed Off Peak
(2pm – 4pm)
(9pm – 11pm)

India/ Pak/Iran 1.89 0.76 1.23 1.13 1.04
Philippines /USA 1.37 0.55 0.89 0.82 0.75
B'desh 1.89 0.76 1.24 1.13 1.04
UK 1.91 0.76 1.24 1.15 1.05


Additionally, Etisalat’s Favourite Country Plan customers can also enjoy discounts of 40% on fixed line, 35% on post-paid and 30% for Wasel on their International Calls for the selected country. Customers who call during off-peak hours benefit extra from this discount which is in addition to the off-peak discounts.

CURRENT IDD RATES (AED / MIN) NEW RATES FOR FAVOURITE COUNTRY PLAN
WASEL / POSTPAID / FIXED Wasel Postpaid Fixed
Peak Off-Peak Peak Off-Peak Peak Off-Peak Peak Off-Peak
Oman 2.12 1.00 1.48 0.70 1.38 0.65 1.27 0.60
USA/Philippines 2.12 1.37 1.48 0.96 1.38 0.89 1.27 0.82
UK 2.69 1.91 1.88 1.34 1.75 1.24 1.61 1.15
India / Pak/Iran 2.40 1.89 1.68 1.32 1.56 1.23 1.44 1.13
*Off- peak rates are applicable from 2pm – 4pm) & (9pm – 7am), every Friday and on national holidays

Customers can choose to subscribe to Super Off-Peak Plan or Favourite Country Plan for no monthly fee by:

• Calling 125 and following the instructions
• Visiting their nearest Etisalat Business Center
• Calling Customer Care at 101

Etisalat slashes International call rates to 50 fils per minute

Etisalat slashes International call rates to 50 fils per minute

Limited period offer for All UAE landline users


Abu Dhabi, 9th May, 2010: In a move to offer the best international calling rates to landline customers, Etisalat has slashed the International Direct Dialing (IDD) rates to 50 fils per minute. Effective from May 10th till 9th August 2010, all UAE landline users can call anywhere in the world, anytime, at just 50 fils per minute. The offer is applicable for all landline users in the UAE, benefiting both, e-Life as well as non- Etisalat landline users, with incredible international calling rates. Users, who do not have an Etisalat landline connection, can also benefit from the reduced rates through the Etisalat Select Service that is offered free of charge; the user only pays for usage.

Available in two customized packages, the promotion offers additional flexibility to the customers to choose the most appropriate package as per their requirements.

First offer: Customers can benefit from the best international calling rates of 50 fils per minute (all day), for one selected country of their choice for a flat fee of AED 20 per month. Customers can call 125 to select their preferred country and enjoy the discounted rates. Rates of all other local and international calls will remain unchanged.

Second offer: Besides reduced call rates of 50 fils per minute for a selected country, subscribers to this offer have an option to pay a connection charge of AED 1 per international call to the selected country, rather than the flat fee of AED 20 per month. Hence, customers in this plan can choose to ‘pay-as-used’, rather than paying a monthly fee of AED 20. Rates of all other local and international calls will remain unchanged.


Customers also have an option to switch from one offer to another, based on their utility. Customers can subscribe to this promotion by dialing 125, or by visiting any Etisalat business center or outlet in shopping malls throughout the country. Etisalat mobile customers can subscribe to Etisalat Select service by sending an SMS “ES” to “1010”. For all other mobile users, they can call 800-101 and request the service.

Subscribers of special IDD tariff plans such as “Super off Peak”, “Favorite Country”, and “Friends & Family” can also benefit from this promotion by subscribing to the above mentioned offers. The IDD tariff plans will be put on hold during the promotion period, and customers would automatically be reverted to their original plans after the promotion.

Mr. Khalifa Al Shamsi, Etisalat Senior Vice President – Marketing, states: “The reduced rates affirm Etisalat’s commitment to offer the best possible service at the most affordable cost to our customers. Through various options, the promotion also offers additional flexibility and choice to our customers, to opt for the plan most suited to their requirements. This limited period offer will be of great value to all landline subscribers who will now be able to connect with their friends and family worldwide.”

Furthermore, non-Etisalat home landline telephone users across the UAE can benefit from this promotion by using Etisalat Select service. To subscribe to Etisalat Select, landline subscribers can visit any Etisalat Business Centre or outlet across in Dubai to apply for the service, without any connection fees or monthly rental. Etisalat mobile customers can subscribe by calling 800-101 or by sending SMS. Customers can make their calls by simply dialing the prefix 08877 before the dialed number or using Etisalat Auto-Dialer which is provided free of charge to non-Etisalat landline customers.

Etisalat-FTTH

Enhanced BlackBerry Handsets after Sales Support

• As part of the efforts to enhance Etisalat’s customers experience when it comes to after sales support process for Etisalat Blackberry devices, we are announcing the appointment of a new support partner Technocare who would be replacing i2 with effect from 15^th February, 2009.
  
  Technocare is a leading provider of after-sales-services for mobile phones in UAE and the Middle East region.
  
  The new process supports three different scenarios to guarantee enhanced customer experience and higher level of satisfaction:

 

• Scenario 1: Etisalat Customers Purchasing devices from any of our Key Retailers
   

• Scenario 2: Etisalat Customers Purchasing devices from any of Etisalat Business Centers and Outlets (whether over the counter or delivered to his location)
   

• Scenario 3: Business customers who have a BES (BlackBerry Enterprise server for Microsoft Exchange and Lotus notes) server from Etisalat.

• Description of the New Etisalat BlackBerry Device support process
  
  1. Customers who have purchased an Etisalat BlackBerry smartphone in any of the three scenarios and faced any fault in the device will have to call 101 or 800 9111 (for Enterprise Customers only) to register a complaint and get a fault ticket.
  
  No servicing will be provided for Etisalat BlackBerry devices unless the customer has a fault ticket from 101 or 800 9111 (for Enterprise Customers only)
  
  2. Etisalat 101 or 800 9111 Highly trained and dedicated BlackBerry support team will make sure that the problem is not a configuration problem or a service problem and for software problems may also attempt to solve them over the phone, (for BES customers only the IT administrator can call to raise a fault).
  
  3. Once the problem is identified as a hardware problem the BlackBerry support team and based on where the customer has purchased the device will guide him to one of the scenarios mentioned below :

 

 

 

 

 

 

 

 

 

 

 

 

For drop off points for scenario 2 please visit product net for details
http://www2.etisalat.corp.ae/ProductNet/Services/DisplayService.asp?serviceId=1908&subTitleId=1788

4. After the devices have been collected by Technocare it would take 4 working days(not including the drop off/collection day) to repair and return back the device. For software issues related to the device the issue would be resolved at the service center immediately and device returned to the customer.
For Business Customers, if the device is under warranty and has a hardware issue, it would be replaced immediately on site. For faster response Business customers can also drop off the device at the Technocare outlets

For other scenarios, the customer would have to pick up the device from the location the device was submitted for repair after receiving a notification for collection.

5. For all scenarios if the device is Out of Warranty and is within 24 months from date of purchase, then for any hardware issues the customer would be given an option to get an equivalent Brand new Blackberry device for a payment of AED 800/-


6. Once the devices have been collected by the customer, 101 or 8009111 will call back the customer to confirm the receipt of the device in working condition and would collect their feedback on the support provided and hence close the fault ticket.

Warranty Policy for BlackBerry Smartphones

• Warranty period for the device is 12 months
• Warranty period for the battery is 90 days
• Warranty period of all other items in the box are 7 days (earphones, etc.)

NOTE: PROOF OF PURCHASE IS REQUIRED TO VERIFY WARRANTY PERIOD


For more details visit product net.
http://www2.etisalat.corp.ae/ProductNet/Services/DisplayService.asp?serviceId=1910&subTitleId=1788