Etisalat-Blog:Telecom with no Boundaries

Free Calls From Etisalat

Etisalat
introduces multiple attractive offers on mobile products exclusively for business users

Etisalat launches "FREE INTERNATIONAL CALLS" promotion exclusively for Business customers from 01 Apr 09 to 30 Apr 09.

Also, the validity of special promotion on "Mobile PBX" services has been extended.

3 months' Free Subscription Offer for all new connections of Mobile PBX has been extended to 27th Apr 2009.

To share details on tariffs, features and benefits of these promotional campaign, a workshop shall be conducted as per below schedule. We encourage participation from Sales teams.

Abu Dhabi 18 Mar 09 T&A Building Auditorium Level 8 8 AM - 10 AM
Sharjah 19 Mar 09 BRB Auditorium Level 4 10 AM - 12 Noon
Dubai 26 Mar 09 Deira Office Auditorium Level 3 10 AM - 12 Noon

Also, to ensure that our processing teams (processing analysts and processing specialists), service delivery teams, customer care teams are well equipped with technical know-how of Mobile PBX and provisioning processes, a training program shall be conducted as per follows:

Session 1 Dubai 23 Mar 09 Al Kifaf Conference room Level 3 10 AM - 11:30 AM
Session 2 Dubai 23 Mar 09 Al Kifaf Conference room Level 3 11:30 AM - 1 PM
Session 3 VC 24 Mar 09 Over video conference 10 AM - 11:30 AM
Session 4 VC 24 Mar 09 Over video conference 11:30 AM - 1 PM

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FREE INTERNATIONAL CALLS PROMOTION

Etisalat is pleased to announce the exclusive launch of “FREE INTERNATIONAL CALLS” limited duration promotion for the first time in the UAE to Business Customers.
Thus offering business customers an exclusive opportunity to enjoy FREE International calls. Companies who apply for new Mobile lines (Postpaid or prepaid) during promotion period will get the credit back into their accounts as talk time for international calls as follows:

1] For post-paid, FREE talk time (AED 185) for international calls will be credited as below:

At the time of activation AED 65

On 31st day of activation AED 60

On 61st day of activation AED 60

2] For prepaid, FREE talk time (AED 165) for international calls will be credited as below:

At the time of activation AED 60

On 31st day of activation AED 55

On 61st day of activation AED 50

The package codes created on CBCM are as under:

MOB_PROMO_POP_BUSINE for Postpaid
MOB_PROMO_PRE_BUSINE for Prepaid

Please ensure that all new customer activations for business users are under new packages ONLY else they will not get the benefit of FREE credit back.

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MOBILE PBX PROMOTIONAL CAMPAIGN

Etisalat is pleased to announce that it has extended the validity of special promotion on "Mobile PBX" services. Under the promotion, all new subscriptions to "Mobile PBX" enjoy FREE monthly rental for first 3 months. 3 months' Free Subscription Offer for all new connections of Mobile PBX to 27th Apr 2009.

Please also visit product net to access a flash file that demonstrates features of Mobile PBX during an audio visual tour.

To equip Sales teams with necessary information on product features, new tariffs and CBCM provisioning processes a training program shall be conducted during 3rd week of March across all regions. We also encourage participation from Service delivery, Customers Care and Solutions Architects. Detailed schedule of training will follow soon.

"Mobile PBX" brings with it many unique features which make it extremely convenient and cost-effective for teams to work closely while on the move.
The "Mobile PBX" service enables mobile users to experience “Fixed PBX like features on mobile” without the up-front investment that is needed to build fixed PBX systems. Business customers will also be able to differentiate between Personal and Business calls and have more control on their mobiles.

List of feature & benefit(s) -

1.Short code dialing – Convenience of calling group members
Ease of dialing through mobile extension numbers; Each mobile will be assigned a mobile extension so that employees can dial each other's mobile phones in a simplified method. By just dialing the short number (extension) rather than dialing the whole mobile number employees can get connected.

2.Split billing - Better cost management and time saver
Companies only pay for Employees Business Calls; Etisalat business customers don't have to worry any more about none business mobile expenses as the "Mobile PBX" Split Billing feature will allow them to control cost by differentiating between Personal and Business Calls done by the employee from their mobiles.

3.Discounted calls - Control over cost of communication
Save up to 15% on calls done between your employees; In addition to all these rich business related features, the "Mobile PBX" solution will offer a significant discount of up to 15% on mobile intra-company local calls. 4.Hunt group - Higher productivity of sales teams / customer support teams
One Mobile number for your whole team; The Mobile Hunt Group will allow companies to create groups within their organization and assign one mobile number to each group. Any caller calling a group number will be routed to the first available number within the group. With this feature companies can guarantee to always have someone to answer their customer's calls while their teams are on the move; they will never miss a call.

5.Web interface - Flexibility to manage subscription feature in hassle-free manner
Manage and configure your "Mobile PBX" from anywhere; Business Customers will also be handed over access to the "Mobile PBX" web application where they can manage and configure their "Mobile PBX" Group.

6. Call Management - Spending more on business and avoiding none business expenses
With the Outgoing Call Blocking feature companies can now have stronger cost control on their employee's mobile phones; they can block outgoing calls based on time, date of doing outgoing calls and type of numbers called.

Business Customers can benefit from the Mobile PBX features by paying a monthly rental fee of only 20 Dirham per month for each subscribed mobile number.

For more information

Please visit the product net

Friday, 30 October 2009

3Gs iphones

Disfrute de la próxima generación de iPhone 3GS con alto rendimiento Etisalat red 3G
Dubai Emiratos Árabes Unidos: 29 de octubre 2009
Ser el primer operador en los Emiratos Árabes Unidos para lanzar el iPhone 3G, Etisalat anunció hoy el lanzamiento de 3GS el iPhone, el más rápido, el iPhone más poderoso todavía. Para los clientes que quieren disfrutar del nuevo iPhone 3GS icónico con ardiente servicio de banda ancha inalámbrica rápida, ahora puede hacerlo con la red 3G de Etisalat, ya que inicia las ventas para el dispositivo a partir del 27 de octubre.
Etisalat avanzada red de 3G permitirá a sus clientes a disfrutar de la actuación esperada máxima del dispositivo de iPhone 3G en todo el país.
Etisalat los clientes pueden comprar el iPhone independiente 3GS dispositivos, 16GB para AED 2399 y 32 GB para AED 2799.
Además, el iPhone 3G actuales pospago y paquetes de prepago están todavía disponibles para el iPhone 3G - 8 GB y 16 GB, además de los modelos más salir de los paquetes de iPhone 3G en breve.

Now 3Gs by Etisalat with Most Powerful Phone Ever

					يتمتع الجيل القادم فون 3Gs مع اتصالات عالية الأداء شبكة 

					الجيل الثالث 3G 

					دبي ، الإمارات : 29th Oct 2009 

					هي المشغل الأول في الإمارات لإطلاق الجيل الثالث 3G اي فون ، 

					أعلنت اتصالات اليوم عن إطلاق 3Gs فون ، وأسرع وأقوى فون بعد. 

					بالنسبة للعملاء الذين يريدون التمتع جديدة 3Gs فون المميزة مع 

					فائق السرعة الخدمات اللاسلكية ذات النطاق العريض ، ويمكن الآن 

					القيام بذلك مع شركة اتصالات لشبكة الجيل الثالث 3G ، لأنها 

					تنطلق في المبيعات لجهاز ابتداء من 27 اكتوبر. 

					اتصالات متقدمة لشبكة الجيل الثالث 3G سوف تتيح لعملائها من 

					التمتع أقصى الأداء المتوقع من اي فون 3Gs الجهاز في أي مكان 

					في البلاد. 

					اتصالات يمكن للعملاء شراء اي فون مستقل 3Gs الأجهزة ، 16GB 

					ل32GB و 2399 درهم إماراتي ل2799. 

					وعلاوة على ذلك ، اي فون الجيل الثالث 3G الحالية بعد المدفوعة 

					سلفا وحزم لا تزال متاحة ل3G -- 8GB & 16GB النماذج بالإضافة 

					إلى مزيد من الحزم تغادرها 3Gs فون قريبا.

New Gneration 3Gs iPhones- Enjoy it?

Enjoy the next generation iPhone 3GS with Etisalat’s high performance 3G network
Dubai-UAE:29th Oct 2009
Being the first operator in the UAE to launch the iPhone 3G, Etisalat today announced the launch of iPhone 3GS, the fastest, most powerful iPhone yet. For customers who want to enjoy the new iconic iPhone 3GS with blazing-fast wireless broadband service, can now do so with Etisalat’s 3G network, as it kicks off sales for the device from 27 October onwards.
Etisalat’s advanced 3G network will enable its customers to enjoy the maximum expected performance of iPhone 3GS device anywhere in the country.
Etisalat customers can purchase standalone iPhone 3GS devices, 16GB for AED 2399 and 32GB for AED 2799.
Moreover, current iPhone 3G post paid & prepaid packages are still available for iPhone 3G - 8GB & 16GB models in addition to more exiting iPhone 3GS packages coming soon.

Etisalat BlackBerry Enhanced-TechnoCare

New Page 4

Enhanced BlackBerry Handsets after Sales Support

As part of the efforts to enhance Etisalat’s customers experience when it comes to after sales support process for Etisalat Blackberry devices, we are announcing the appointment of a new support partner Technocare who would be replacing i2 with effect from 15^th February, 2009.

Technocare is a leading provider of after-sales-services for mobile phones in UAE and the Middle East region.

The new process supports three different scenarios to guarantee enhanced customer experience and higher level of satisfaction:

Scenario 1: Etisalat Customers Purchasing devices from any of our Key Retailers
Scenario 2: Etisalat Customers Purchasing devices from any of Etisalat Business Centers and Outlets (whether over the counter or delivered to his location)
Scenario 3: Business customers who have a BES (BlackBerry Enterprise server for Microsoft Exchange and Lotus notes) server from Etisalat.
Description of the New Etisalat BlackBerry Device support process

1. Customers who have purchased an Etisalat BlackBerry smartphone in any of the three scenarios and faced any fault in the device will have to call 101 or 800 9111 (for Enterprise Customers only) to register a complaint and get a fault ticket.

No servicing will be provided for Etisalat BlackBerry devices unless the customer has a fault ticket from 101 or 800 9111 (for Enterprise Customers only)

2. Etisalat 101 or 800 9111 Highly trained and dedicated BlackBerry support team will make sure that the problem is not a configuration problem or a service problem and for software problems may also attempt to solve them over the phone, (for BES customers only the IT administrator can call to raise a fault).

3. Once the problem is identified as a hardware problem the BlackBerry support team and based on where the customer has purchased the device will guide him to one of the scenarios mentioned below :

For drop off points for scenario 2 please visit product net for details
http://www2.etisalat.corp.ae/ProductNet/Services/DisplayService.asp?serviceId=1908&subTitleId=1788

4. After the devices have been collected by Technocare it would take 4 working days(not including the drop off/collection day) to repair and return back the device. For software issues related to the device the issue would be resolved at the service center immediately and device returned to the customer.
For Business Customers, if the device is under warranty and has a hardware issue, it would be replaced immediately on site. For faster response Business customers can also drop off the device at the Technocare outlets

For other scenarios, the customer would have to pick up the device from the location the device was submitted for repair after receiving a notification for collection.

5. For all scenarios if the device is Out of Warranty and is within 24 months from date of purchase, then for any hardware issues the customer would be given an option to get an equivalent Brand new Blackberry device for a payment of AED 800/-

6. Once the devices have been collected by the customer, 101 or 8009111 will call back the customer to confirm the receipt of the device in working condition and would collect their feedback on the support provided and hence close the fault ticket.

Warranty Policy for BlackBerry Smartphones

• Warranty period for the device is 12 months
• Warranty period for the battery is 90 days
• Warranty period of all other items in the box are 7 days (earphones, etc.)

NOTE: PROOF OF PURCHASE IS REQUIRED TO VERIFY WARRANTY PERIOD

For more details visit product net.
http://www2.etisalat.corp.ae/ProductNet/Services/DisplayService.asp?serviceId=1910&subTitleId=1788

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Friday, 30 October 2009

3Gs iphones

Now 3Gs by Etisalat with Most Powerful Phone Ever

New Gneration 3Gs iPhones- Enjoy it?

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